Thursday, 2 May 2013

Is the wait worth it?

It is amazing how we as people can wait. Take a movie for example, if it is only being released a year from now we will still wait. If something is out of stock we will wait. If a friend or relative is running late we will still wait. When does all this waiting become a bit too much to handle? These are some points of view that might apply to you already, I know some of them does to me.



1.This has to be my favorite, standing in a line waiting to pay for your groceries. There are two people ahead of you and the third is busy unpacking. As he unpacks he starts by telling the cashier that either he does not want it anymore or that he simply realized the product is to expensive and wants it taken off. I know in most of our stores we need the manager to come and override to remove the item. A few products is fine but after that guess what, it starts to get to a person.

2.Waiting at an ATM. This is also one that gets very busy at month end or on weekends when people can do what they need to do. Banks are supposed to educate their clients on how to use service offerings that will make their life easier. They recently added a new service offering available at any of the ATM'S but what they do not realize is that some people will catch on, others won't. So now you stand in line watching the poor person cancelling his transaction and trying again and so forth. Sad, but true.

3. Sorry this item is out of stock but we can order it for you. That to me sounds like a promise, one that most stores often have difficulty with, why? Sometimes management tells the shop assistant or person in charge that the item will arrive in a week so person X tells you it will arrive in one week, so you as the customer smiles and walks out. A week later you return only to hear an apology from person X that the product has not arrived yet and management said one more week. Leaving person X Informs you that she will call you as soon as the item arrives. If it is during the next week you will be very lucky. You don't look to management for answers because person X helps you so who will get the blame when week two passes and still no goods.

4. Waiting for someone and they do not pitch. Irritating, oh yes. I agree stuff could happen that would cause a person not be on time or not show up at all. But if it gets too much, being told that he/she is sick continually,  forever spilling coffee as someone walked into them or plain and simple calls an hour after the scheduled time telling you sorry that he/she could not make it.

Agree that some of this, yes does come down to patience. But there is patience and then there is the crazy side of patience. And I think there are more stories to be told around this, plenty.

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